Refund policy

60-Day Money-Back Guarantee

Try your Kalvio Vault Pro™ for 60 days. If it isn't right for you, we'll refund the purchase price.

How to request a refund

Email support@getkalvio.com within 60 days of delivery with your order number. We'll reply within 24 hours with return instructions.

Returns

Send the Vault Pro back in its original packaging with everything that came in the box: 2 backup keys, security cable, wall adapter, USB cable, expansion screws, screwdriver and manual. For your privacy, please delete all enrolled fingerprints and your PIN before sending it back. Return shipping is paid by the customer, unless the item arrived damaged or defective.

Bundles

If you bought a bundle (Buy 2 or Buy 3) and return part of it, we refund what you paid for the returned units, based on the bundle price.

Refunds

Once we receive your return, we'll refund the purchase price to your original payment method within 5 business days. Your bank may take a few extra days to post it.

Damaged or defective items

If your Vault Pro arrives damaged or stops working within 60 days, email us a photo or short video and we'll replace it or refund you at no cost to you.

Questions

support@getkalvio.com