Shipping policy

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and another with your tracking number once it ships.

Delivery time

Most orders arrive within 7–12 business days after shipping. Delivery times are estimates and can occasionally be longer during holidays, peak seasons or due to carrier delays.

Where we ship

We currently ship to addresses within the United States only, including PO boxes where the carrier allows.

Tracking your order

Use the tracking link in your shipping confirmation email to follow your package. If your tracking hasn't updated in 5 business days, or you haven't received your order within 20 business days, email us and we'll look into it right away.

Lost or damaged packages

If your package is lost in transit or arrives damaged, contact us within 30 days of the expected delivery date. We'll send a replacement or issue a full refund.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible — we can update the address if the order hasn't shipped yet.

Contact

Questions about shipping? Email support@getkalvio.com — we reply within 24 hours.